Didn't work out? Don’t worry - returns are easy. Simply mail your unused items back within 60 days for a refund. Knives and select tools must be returned unused within 14 days for a refund.
To request an exchange, please order your replacement items online or call us at 1-866-613-1386 to place a new order. You’ll be charged for this new order when it ships, and once we receive your return a separate refund will be processed to your original form of payment.
Print and complete the Return Merchandise Authorization included on the back of your packing slip (or download it here) and send it with the unused items you wish to return. We recommend purchasing tracking and insurance on the delivery. Items must be returned in original condition to the following address:
Triple Aught Design
Attn: Returns and Repairs
1024 Illinois Street
San Francisco, CA 94107
Frequently Asked Questions
Q: Do I need to contact you for an RMA number before I send in my item?
Q: Do you accept returns of final sale items?
A: No, we do not issue RMA numbers at this time. Please send your item back to us by following the instructions above.
Q: I received a gift and need to return it. What do I need to do?
A: We do not accept returns or exchanges on final sale merchandise, online or in store. Prices ending in .98 indicate a final sale purchase. Samples, prototypes, and seconds are sold "as is" and are not eligible for warranty coverage.
Q: I bought an item in your retail store and would like to return it by mail. Can I do this?
A: Send back your unused gift items by following the return instructions above. Once we receive and approve the return you’ll receive a store credit in the form of a gift certificate for the current selling price of the items.
Q: I bought an item online and would like to return it to your retail store location. Can I do this?
A: Yes, you may return items purchased in our retail store by mail following the instructions provided above. Be sure to include your invoice information with the return and your refund will be issued in the form of a gift certificate.
Q: Can I return a gift certificate that I purchased?
A: Yes, you may return items purchased online to our retail stores. Just bring your packing slip with you and we’ll process your refund to the original form of payment.
Q: I used a promo code to purchase the items I’m returning. How will this affect my refund?
A: Gift certificates are final sale and cannot be returned or refunded.
A: You can still return items purchased with a promo code. Your refund amount will reflect the amount you actually paid and you will not be issued a new promo code.
As a safeguard against potential abuse, Triple Aught Design reserves the right to deny anyone who has made what we determine to be excessive, unreasonable, or fraudulent return requests.